Returns & Exchanges
Ramy Brook offers a seamless return and exchange process for all unworn, unwashed items with original tags attached within 30 days of your purchase date. We want you to feel confident and beautiful in every piece, which is why we provide easy online processing for all domestic orders.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to select the items you wish to return or exchange.
Print Your Label
Choose your return reason and select your preferred resolution; a pre-paid UPS shipping label will be generated for you to print at home.
Package Your Items
Securely pack your items in the original shipping box or durable packaging, ensuring all original designer tags and garment seals remain intact.
Drop Off and Track
Drop your package at any authorized UPS location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing